Privacy Policy

Last Updated: August 29, 2025

1. Introduction

Welcome to AbhaShri Gems (“we,” “us,” “our”). We are exporter of precious gemstones, based in Mumbai, India. We are committed to protecting the privacy and security of our clients’ and website visitors’ (“you,” “your”) personal information.

This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website https://abhashrigem.com/, inquire about our products, or engage in business with us. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that is necessary to provide our services and conduct international trade. This may include:

  • Personal Identification Information:
    • Full Name
    • Company Name
    • Job Title
    • Email Address
    • Phone Number (including country code)
    • Business Address (including city, state, postal code, and country)
  • Business & Financial Information:
    • GSTIN / VAT Number or other business tax identifiers.
    • Information required for KYC (Know Your Customer) compliance, such as a copy of your business registration.
    • Bank account or wire transfer details for processing payments.
    • Purchase history and transaction details.
  • Technical & Usage Data:
    • IP (Internet Protocol) address.
    • Browser type and version.
    • Pages you visit on our website and the time spent on those pages.
    • Data collected through cookies (please see our Cookies section below).

3. How We Use Your Information

We use the collected data for the following legitimate business purposes:

  • To Fulfil Your Orders: To process inquiries, prepare quotes, manage transactions, and arrange for the secure shipping of your gemstone orders.
  • To Communicate with You: To respond to your inquiries, provide customer support, and send you important updates regarding your orders and our business policies.
  • For Legal & Compliance Obligations: To comply with Indian export regulations, international trade laws, anti-money laundering (AML) laws, and to process necessary documentation like invoices, certificates of origin, and shipping manifests.
  • For Marketing (with your consent): To occasionally send you information about our new arrivals, special lots, or company news. You can opt-out of these communications at any time.
  • To Improve Our Website: To analyse website usage and improve the user experience, content, and functionality.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share your information with trusted third parties when it is necessary to conduct our business, such as:

  • Shipping & Logistics Partners: With companies like FedEx, DHL, or Brinks to deliver your orders. We only provide them with the necessary information for shipping and tracking.
  • Customs & Government Authorities: To comply with legal import/export declarations and regulations in India and your destination country.
  • Payment Processors: With our bank or secure payment gateways to process your payments.
  • Legal Advisors & Accountants: For legal and financial compliance purposes.

We ensure that all third parties with whom we share your data have adequate data protection measures in place.

5. International Data Transfers

As an exporter, we transfer data across borders. If you are a resident of the European Economic Area (EEA), please note that your data will be transferred to and processed in India. We take all necessary steps to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws (such as General Data Protection Regulation in EU), using standard contractual clauses where required.

6. Data Security

We take the security of your data very seriously. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes using secure servers, data encryption, and access controls.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by Indian law (for example, for tax and export record-keeping purposes).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: You can request a copy of the personal data we hold about you.
  • The right to rectification: You can request that we correct any inaccurate or incomplete data.
  • The right to erasure: You can request that we delete your personal data, under certain conditions.
  • The right to object to processing: You can object to us processing your data, under certain conditions.
  • The right to data portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details below.

9. Cookies Policy

Our website uses “cookies” to enhance your browsing experience. Cookies are small files placed on your device that help us analyse web traffic and remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By Email: info@abhashrigem.com
  • By Phone: +91 9869055148

By Mail: Showroom 85/6, Datta Mandir, Acharya Donde Marg, Parel, Mumbai 400012